FAQ

Where and when is a refund sent?
To make the process transparent, an approved refund returns to the original form of payment, with financial-institution posting ordinarily taking 5-10 business days.

How do I reach customer service?
To state the rule precisely, email support@nubybst.shop, call 512-845-0609, or write to 4836 Clinton St, Buffalo, New York, 14224, United States. Hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Who pays to send an approved return back?
For easy reference, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

What is the expected delivery schedule?
For consistent order handling, the store processes an order in 1-2 business days, and the carrier estimate after dispatch is 4-6 business days.

How are cancellation requests handled?
For a straightforward customer experience, we accept them prior to shipment, while post-shipment requests are subject to the Refund Policy.

Is U.S. standard shipping free?
For a clear pre-purchase understanding, yes. All orders shipped within the United States receive free standard delivery and post-dispatch tracking; no other countries are served.

Which product categories are available?
For a straightforward customer experience, our current assortment includes baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, serving feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Refer to each listing for the precise product facts, included items, available choices, and stock status.

Which payment methods are listed?
In plain terms, in USD checkout, the supported cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Merchant Information
Brand/store name: nuby
Contact email: support@nubybst.shop
Phone: 512-845-0609
Physical address: 4836 Clinton St, Buffalo, New York, 14224, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)