Shipping Policy

To keep expectations clear, orders can be delivered only in the United States. Free standard shipping applies throughout the U.S., and each dispatched package is accompanied by tracking.

For dependable support, order preparation normally takes 1-2 business days, excluding weekends and U.S. public holidays. Carrier transit is estimated at 4-6 business days after dispatch.

For consistent order handling, tracking is sent to the checkout contact information. Customers should provide a complete, accurate address and report a needed correction immediately, although an address change cannot be guaranteed after fulfillment begins.

For dependable support, quoted timing may be affected by severe weather, carrier disruption, seasonal volume, an address exception, or circumstances beyond reasonable control.

To explain the outcome directly, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law.

Shipping and tracking assistance: support@nubybst.shop or 512-845-0609, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybst.shop
Phone: 512-845-0609
Physical address: 4836 Clinton St, Buffalo, New York, 14224, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)