Refund Policy

For clarity, a no-reason return or exchange may be requested within 30 days after the order is delivered.

In day-to-day application, start the request through support@nubybst.shop. After approval, nuby supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders.

In day-to-day application, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

For dependable support, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days.

Within this policy, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 4836 Clinton St, Buffalo, New York, 14224, United States

Refund and exchange support: support@nubybst.shop or 512-845-0609, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybst.shop
Phone: 512-845-0609
Physical address: 4836 Clinton St, Buffalo, New York, 14224, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)